Do you provide a free trial?

You could visit our website and check out the 'Sample Jobs' done by us. If you need us to do any personal sampling jobs than we can provide you that service too at a discounted rates.

In what format can the drawings be sent?
The files can be sent in any graphic format, such as TIFF, JPEG, PDF etc... Paper drawings can also be couriered to our office. AutoCAD drawings can also be emailed to us for 3D modeling and animation.

What drawing standards are followed?
We can follow any Drawing Standards as prescribed by you. However we can also use default standards such as AIA guidelines.

How do we communicate?
Communication can be done by email, by phone, by fax or online chat. We can also setup an FTP account for our clients.

In what resolution should the paper drawings be scanned?
The paper drawings can be scanned starting from 150 DPI - 200 DPI, however the most important part is the clarity of the information to be sent.

Can drawings be sent through fax?
Yes, you can fax your drawings to us by cutting them into long strips, although it may lead to a loss of quality and information. We therefore do not encourage drawings to be faxed.

What kind of turnaround time (TAT) can be expected?
The turnaround time (TAT) depends totally on the project as well as the output required. We can also work on short deadlines if required.
Do you spell-check the drawings?
Yes, we do spell-check to maintain the quality of the drawings, be it text or any other information. However we may need a glossary or interpretation of architectural terminology if the language is other than English
How do you ensure security of data?
We make every effort to safeguard the project details during the course of the project.
A NDA ( Non Disclosure Agreement) will be signed before the commencement of the project And the files are transfered with specifice User ID and Pass word protocol so that only authorised engineers can acess the drawings

How can you send heavy data files?
We have fast internet connections with FTP servers and can transfer a huge amount of data through FTP. We can also burn a CD and post it to you as per your convenience.

Do you provide any Guarantee of service?
Valtrack has a 100% guarantee policy. Our goal is to have every customer as a reference. Our endeavor is to provide a quality and service level which delights our customers. Our "Guarantee Policy" provides our clients, protection for a full one year after our services have been used. This guarantee against defects is applicable for 365 days from the date of delivery of work. Any non-compliance to client specifications or standards if detected during this period will be corrected free of cost by us.

What are the various processes (steps) involved?
Valtrack Engineers work closely with all clients to ensure that the final CAD files produced by us match with your project requirements completely.Upon receipt of your drawings to be converted into CAD, we examine the project and work closely with you to ensure that all technical requirements are understood before proceeding with the drafting process. Before beginning a large conversion project, we recommend that you send us 10 to 20 documents, along with your specific layering standards, blocks, etc. for an initial conversion.

This allows us to work together to assure you that our conversions meet your specific standards before the actual conversion project begins.Once you have received and reviewed the final CAD files, we follow-up to verify that the CAD files have met all of your specific project requirements. If any inconsistencies with the files are detected, we update the files immediately and supply the updates to your office.

Are these services permissible under law?
Information Technology Enabled Services (ITES) are covered under WTO agreement and are signed by more than 100 countries around the globe.